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Operational Support Analyst

Type: Full-time
Category: Operational Support Analyst
Location: Japan
Clearance: Secret

Description

NT Concepts is seeking Operational Support Analysts to provide regional support outside the continental United States (OCONUS) for the DoD enterprise Military Housing system. As an Operational Support Analyst, you will live and work in Atsugi Japan providing system support to military and civilian customers. There are extensive opportunities for travel to provide technical support and user training at Army, Navy, Air Force, and Marine bases around the Pacific. 

Responsibilities: 

Serve as the regional Subject Matter Expert (SME) on the DoD enterprise Military Housing system:

  • Provide expert support, analysis and research into complex system and process issues.
  • Respond to user inquiries and requests for support.
  • Develop critical relationships with users in the Pacific region.
  • Train new users in-person at various locations in the Pacific and make periodic site visits to existing users to gather feedback and provide additional training.
  • Collect and analyze operational data to improve processes, including recurring technical or integration issues as well as critical user feedback.

Qualifications:  

  • BA/BS degree.
  • 10 years of relevant professional experience supporting (operations research and analysis, user support, program/project management experience, customer relationship management, logistics, finance, etc.)
  • Excellent written and verbal communication skills.
  • Willingness to relocate to Japan and conduct periodic regional travel (approximately 15%)
  • CompTIA Security +
  • Current Secret Clearance

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer
  • Must be able to lift 10-15 pounds at times.

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Working at NT Concepts means that you are part of an innovative, agile company dedicated to solving the most critical challenges in National Security. We're expert leaders and problem solvers who roll up our sleeves to get the job done. We're passionate, curious, and committed to doing important work. At the same time, we're life-long learners, avid mentors, and we like to have fun.

We're looking for the best and the brightest to join us in supporting the mission of National Security. If meaningful work, initiative, creativity, and continuous self-improvement are important to your career, join our growing talent network and discover What's Next for you.

NT Concepts is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. U.S. Citizenship is required for all positions. Contact us if you need a reasonable accommodation for any part of the employment process. All resumes are held in confidence. NT Concepts participates in E-Verify.